The quoted fare includes the agreed transportation service only unless otherwise specified.

Additional charges may apply for:

• Extended waiting times beyond the complimentary waiting period.
• Additional stops not included in the original booking.
• Changes to routes after travel has commenced.
• Tolls, parking fees, and entrance fees where applicable.
• Excess luggage requiring larger vehicles.
• Vehicle damage caused by passengers.
• Cleaning fees resulting from spills, smoking, or misconduct.

Any applicable additional charges will be communicated and invoiced accordingly.

Bookings

• All bookings are subject to vehicle availability.
• A booking is only confirmed once a confirmation email has been issued by QB Shuttles.
• Accurate passenger and travel information must be supplied when making a reservation.

Amendments

• Amendments must be requested through our reservations department.
• Changes are subject to availability and may result in additional charges.
• QB Shuttles reserves the right to refuse amendments that cannot reasonably be accommodated.

Cancellations

• Cancellations made more than 24 hours before the scheduled pickup may qualify for a full refund.
• Cancellations made within 24 hours of travel may incur cancellation fees.
• No-shows may be charged the full booking amount.

QB Shuttles strives to provide punctual and reliable transportation services.

• Clients should be ready at the agreed pickup location at the scheduled time.
• Airport collections include monitoring of flight arrivals where flight details have been provided.
• Drivers will wait for a reasonable period after the scheduled pickup time.
• Failure to locate passengers after the waiting period may result in a no-show charge.
• Pickup and drop-off locations must be clearly communicated at the time of booking.

Payment

• Payment may be required in advance for certain bookings.
• Accepted payment methods will be communicated during the booking process.
• Corporate clients may qualify for approved account facilities subject to agreement.

Refunds

• Approved refunds will be processed using the original payment method where possible.
• Refund processing times may vary depending on the payment provider.
• Refund eligibility is subject to the cancellation terms outlined above.
• QB Shuttles reserves the right to deduct applicable service fees where relevant.

To ensure a safe and enjoyable journey, passengers agree to:

• Treat drivers and vehicles with respect.
• Wear seatbelts where required by law.
• Avoid any unlawful, abusive, or dangerous behaviour.
• Ensure children are supervised throughout the journey.
• Take responsibility for personal belongings.

QB Shuttles reserves the right to terminate a trip without refund if passenger conduct compromises safety or vehicle integrity.

• QB Shuttles will take all reasonable measures to provide reliable transportation services.
• We shall not be liable for delays caused by circumstances beyond our control, including traffic congestion, accidents, weather conditions, road closures, strikes, or acts of nature.
• Clients are advised to allow sufficient travel time, particularly for airport transfers and important appointments.
• Liability for lost or damaged personal belongings is limited to the extent permitted by applicable law.

QB Shuttles respects your privacy and protects your personal information.

• Personal information collected during bookings will only be used for service delivery and customer communication.
• Client information will not be sold or shared with unauthorized third parties.
• Information may be disclosed where required by law.
• By using our services, clients consent to the collection and processing of personal information for operational purposes.